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The Responsibilities of an Automotive Service Manager Job

Many dealerships regard the automotive service manager as an integral part of their business. They are the people responsible for acting as a go-between customers and service staff. They are also responsible for other duties within this department.

These managers hire for their department and must choose the most qualified person for the job. They are in charge of overseeing the employees to make sure they meet the dealership’s quality standards. They are directly responsible for teaching these to the employees. Evaluations of employees are also part of their job within their department.

They must set a business plan into place and enforce the goals so they are met. This makes them accountable for the budgeting of the department in making sure the labor costs are kept in check, inventory balances, and they suffer no additional costs by retaining employees. This also covers a marketing campaign plan to gain new customers, as well as keep the old – through coupons, merchandising and staffing needs.

They must stay current with the changes in the industry by attending classes, seminars, and reading literature. This also includes understanding and implementing any policy changes within the dealership, and offering suggestions for change to make the department run smoother. They must also be able to schedule classes for other employees and themselves when such are offered through the car manufacturer so everyone gets the most current information.

It is also the automotive service manager’s responsibility to stay on top of warranties and recalls offered by the manufacture. They will be required to send the warranty work in for payment and will be held accountable for write-offs to the department for failure to comply with the information. They also are the link between the factory representative and the dealership, and may be required to attend meetings and conferences to further this relationship.

The main duty of a manager is to handle customer complaints quickly and efficiently and maintain customer service and the department. They must create and act upon a plan to keep the customers coming back and must have a way to compromise to ensure customer satisfaction. Bringing in new customers is also a job duty, and they must make sure that the service will turn them into repeat customers.

How Business Cards Can Help Your Automotive Business

Whether you’re in the car dealership business, automotive parts display or auto repair, an impressive business card serves as the face of your business. Others may take these pieces of papers for granted. But little do they realize that these things tell a lot about your professionalism, your products and services. Its ability to present you and your business as a whole has been well recognized and appreciated by many even from the past, that no matter how frail these cardboards are, people still consider them as among the most powerful and effective promotional tool to help spread the word about what you can offer everyone.

Since these things are very strong selling tools, they have to be presented in a way to truly convince customers, and potential customers. Attractive and unique business cards that’s appropriate for the automotive industry will surely create a strong impact and draw in interested customers while a non-professional looking and unappealing card will not interest potential clients at all and may more likely be thrown to the trash. Unlike in the past, handing out great-looking and impressive business cards that will truly be remembered does not have to cost one a lot of money. With all the free services made available on the internet today, getting yourself free automotive business card templates as well as sample designs, is as simple as a click of your mouse and without nothing to spend but a few minutes of your time.

Businesscardland.com, Zazzle.com, Free-business-card-templates.com, Bizcardtemplates.com and Freebusinesscards.info will give you an idea on how these templates appear. More like layouts for business cards where anyone can just easily fill out important information regarding your business, these templates can either be downloadable or web-based, depending on what these sites makes available for free. But the wonderful thing about it is you can only print the number of cards you need, and if you decide to update your design or information on a later date, or print a new batch, you can do it easily without feeling bad about wasting a large number of unused cards ordered from the printing house. Bestprintbuy.com, 123print.com and Enized.com has multitude of designs you can apply along with these templates. You can manipulate the background, designs, logo and graphics with basic computer programs you have like Paint and Photoshop. Changing the colors as often as you want until you hit the perfect color combination you find most appealing and will best represent your business is also not a problem. You can insert photos or captions or anything you want your customers to remember. After all, that’s what these things are made for right? As a reminder to our clients in case they’ll be in need of your products and or services.

Choose the Best Automotive Warranty Services

In order to keep vehicles in top operating conditions the vehicle owners prefer to purchase the automotive warranty services. This is because the warranty facilities help in providing repair facility to vehicle owners thereby greatly helping them. Automotive warranty services are provided by a number of companies. These providers not only provide warranty from the regional services but also on worldwide basis. The best thing about these service providers is that they provide warranties along with a number of offers at an affordable cost.

In this present world there is no dearth of automotive warranty services but it is extremely important to choose the right type of warranty program which would suit both your vehicle and financial needs. Only after taking adequate information on these warranty services you should go ahead as the terms and conditions of these warranties greatly differ from each other. There are some useful tips following which people should choose an automotive warranty.

The first thing is to check whether the automotive warranty service provider is well experienced or not. They should have a long experience in the auto industry and whether the products provided by them are fully insured or not. The warranty provider should also be registered with the local government which would prove their authenticity.

If you zero on any service provider seems you should also get the quotes and details of the contract provided by them which should be compared with the quotes of other companies to be able to choose the best warranty. Your aim should be to get the best service provider for the profitable offers provided by these companies can greatly help you. Once you start profiting from their offers you can even think of renewing the contract. There are many online service providers who offer services at an affordable cost.

Automotive CRM Software – Putting Your Business on Track

Modern day business is customer-centric like never before. Whether it is the service sector or manufacturing industry, businesses are paying attention to each and every customer as if they are the only one. The sum total of all methods by which you can interact with your customers and deliver added value to them and build bonds that last, is known as customer relationship management or CRM. You can understand the needs of your existing customers and address them accordingly.

With automotive CRM software, you can take your business, large or small to the next level quite easily.

The main objective of having automotive CRM software is to manage the vast pool of customer data effectively. And the best part is that you do not incur excessive IT consulting costs when you use this type of software! So, you can easily enhance customer relations and easily retain existing customers at a low investment level.

The amount of customer data can be quite large if you run a sizable business. Automotive CRM software allows you to manage the specifics of every interaction with a customer.

With this software you can do the following with ease:

• Keep a track of previous deals
• Follow ups
• Order processing stage
• Appointments etc.

However, you should also know that there are various CRM software packages available nowadays. Needless to say, not all of them are worth their cost. So, you should choose one that has the features you need and applicability to your customer management needs.

The best automotive customer relationship management software allows you to make every customer feel special. This is because you have at your disposal, not just the details of the individual and the deal made, but also finer points about his or her preferences and expectations. Customers stick to those companies which remember them and value them. And since every industry is full of competition these days, you must have something other than your product or service to offer your customers. This ‘extra’ can be achieved by means of the software.

Here are the main advantages of using automotive CRM software:

• Clarification in the process of customer communication. Both you and your customer how to contact each other and follow ups to queries can be done quickly.
• Effective warranty management.
• Updated details of customer and product sold available for use at all times.
• Gaining customer confidence and loyalty. This can also lead to lead generation by referrals.

To sum up, automotive CRM software can definitely put your automobile business on the right track!

Live Chat For Automotive Websites – The Next Big Thing

I have been hearing a lot of buzz around live chat for automotive websites since the Digital Dealer Conference in Orlando. What is the benefit behind having a chat service that is live on your website? Having a useful and functional chat service live on your website will allow you to convert a higher amount of your current dealership website visitors into leads. Some chat companies claim they can covert 60% of their sales chats into leads for your store and that you can close these leads up to three times higher than third party automotive leads (like Dealix). Fusion Zone Automotive claims that “most clients prefer live online help to telephone assistance. Online shoppers who use the “live chat” are more likely to make a purchase. Acceptance of live chat will grow to 87% of online buyers by 2012.”

For most automotive websites, driving traffic to their site isn’t the problem. It is trying to convert those visitors into sales. Every year dealers spend millions of dollars driving traffic to their websites through pay-per-click advertising, behavioral targeting and advertising their unique URL in TV, radio and newspaper ads. Now dealers are beginning to realize that they need to focus on converting these visitors into leads and then into sales. What are dealers doing with the missed leads? One chat service, CarChat 24 claims that their “live chat solution can improve your current website traffic conversion rate by as much as 60%.” Dealers with unique visitors numbering into the tens of thousands each month could expect to see a huge increase in leads to the stores month in and month out with a live chat service with conversion rates like CarChat24 claims.

By using a live chat service you can accomplish that level of instant customer support and care that can keep you light years ahead of competitors and increase your website sales.

How to Choose Between Different Types of Commercial Auto Insurance

Recommend Article Article Comments As a business owner in any industry, protecting yourself and your business with the correct form of insurance is always crucially important. You must do everything that you can to guard against unforeseen circumstances before they occur, so they are unfortunate but never disastrous or ruinous for your company. Additionally, having the correct form of insurance may also be a requirement for your industry or profession.

When it comes to commercial auto insurance, how exactly can you find the right type of coverage? As always, this boils down to what your business does, including the goods you may be transporting or the services you may be providing, how your business does it, and what type of vehicle your business utilizes to fulfill that objective.

Along those lines, there are several broad classifications which will provide a good starting point. For example, one of the more common types of commercial auto insurance is owner operator insurance, sometimes abbreviated as OOIDA. This is specifically designed for individuals who are owner operators in the trucking industry, and provide for-hire transport services.

Many businesses utilize a regular car for simple purposes and end up needing commercial auto insurance in addition to personal auto coverage. For example, a realtor may drive clients from the office to various houses around town. Commercial auto insurance is needed here. Or perhaps you make deliveries of food or other goods. You need commercial auto here, too.

You might also be utilizing a business van for local deliveries of flowers, packages or newspapers, or anything else, or perhaps you give customers rides to and from your location in a van. Once again, you need commercial auto here too, although there are special policies specifically designed for company vans.

Another classification is commercial auto insurance for the construction and contracting industry. Whether you’re the project manager and you simply are driving your car to the job-site, or you’re hauling materials and equipment utilizing a van, truck, pickup, flatbed truck, or anything else, this is another specific type of coverage which is available.

There is also specialty business vehicle insurance. Specialty vehicles are those which don’t fit easily into other broad categories, such as semi-trucks, 18 wheelers, pickup trucks or vans. Here, you’ll find refrigerated trucks, log haulers, automobile haulers, tow trucks, wreckers, dump trucks, garbage trucks and waste haulers, and more. These all apply very specifically to certain types of vehicles, and in turn, certain types of businesses and services.

Of course, the list goes on from here. The most important thing you always have to do is find as specific a policy and coverage as possible. The good news is, there’s an absolutely massive range of different coverage types and plans, so that’s almost always fairly easily accomplished.

What Are Basics in Auto Insurance Policies?

Selection of an auto insurance policy that covers all the needs of yourself and other family members is very important. You should know the basics of auto insurance to choose the right policy with adequate coverages.

Auto Insurance

Auto insurance is a protection if you are the cause of injuries to others in an auto accident or you damage the property of others. The auto insurance also offers protection of there is a theft of your car or the car gets damaged in an accident. You would have to pay a fixed amount every month for the auto insurance coverage, which is termed as premium or deductible by the insurance companies. The terms of the car insurance policy would decide which aspects the insurance company would cover or would not cover.

What are Standard Auto Insurance Coverages?

Each state in the United States of America has its own minimum limits on car insurance coverage. You have to find out the law of your state to obtain the correct minimum coverages. For example, in the state of Idaho, the minimum coverage is $25,000 for injury or death of one person, $50,000 for injury or death to more than a single person, and $15,000 for property damage. These three coverage limits are compulsory in Idaho for all drivers when they buy a car insurance policy. You should carry the proof of having a valid car insurance whenever you drive. If the authorities are not able to obtain proof of insurance when you are driving, the fine for first offense would be $75. Subsequent convictions could result in fine up to $1,000 and/or prison sentence.

Other Types of Car Insurance Coverages

Apart from the above basic minimum coverage limits, it is advisable to have a few other coverages also for complete protection of yourself, your family members, and your vehicle, if an accident occurs. The most common coverages are collision coverage, comprehensive coverage, medical payments coverage, and uninsured or underinsured motorist injury coverage.

Collision coverage would offer protection for the damage to your vehicle if you hit another car or object. Comprehensive coverage would pay for damages to your car by causes like fire, hurricanes, vandalism, and theft of your car. Medical payments coverage would provide cover to you, your family members, and the passengers in your car, if an auto accident occurs. You could receive reimbursement of medical expenses incurred for injuries due to that accident. You would receive coverage for medical treatment even if you get hit by another vehicle as a pedestrian

Auto Insurance Renewal

Throughout the period, policyholders’ activities on the road and behind the wheel are always under their insurance companies’ radar. With big helps from police officers and local DMV, insurers know whether or not it is necessary to make some changes to the policy. Changes are not always bad; drivers who have demonstrated safe practices and followed insurer’s guidelines can lower their rates or become eligible for discounts to reduce the premium even further.

The countdown for renewal date starts as soon as the policy takes effect. In terms of renewal period, auto insurance policies are available in two choices:

· Annual Policy: an auto insurance policy that is valid for one year.

· Semi-annual Policy: some policies are valid for only 6-moths period. For policyholders, 6-months provide the chance to improve DMV records and reduce the premium for the next renewal date.

Auto insurance companies have the obligation to notice policyholder about renewal information. They can send it via mail or email within 45 – 30 days in advance of renewal date. Unless policyholders want to make changes to the current policy, renewal process should be quick and easy. Nonetheless, it is best for policyholders to do their due diligence and check for errors or unexpected surcharge. Before the renewal takes place, please make time to:

· Review the policy: the best time to verify discounts or make changes to coverage is on renewal date. It becomes more important when policyholders have practiced safety guidelines from the insurer as a requirement for discount eligibility. Auto insurers often reward good customers with lower premium as well. In many cases, it takes an insurance agent to see potential changes in the policy.

· Make payment: whether policyholders want to continue or cancel the policy, the best time to notify the insurer is on renewal date (or several weeks before). Some carriers do not allow for grace period on renewals, so they can cancel the policies because there is no payment confirmation. Even when policyholders want to switch to new carrier, it is important to notify the current insurer to avoid fines.

Premium Surcharge

An increase in premium rate is not uncommon. It happens for two main reasons. First, the insurance company increases the base rate. In this case, all policyholders should get premium surcharge. Even good drivers with clean records should pay more under this circumstance. Another reason is that the policyholder has higher risk than before in the previous period. Traffic tickets and bad credit score can lead to premium surcharge. Auto insurance claims for an at-fault accident almost always increase the premium as well.

Changes before Renewal

Insurers allow policyholders to make changes in the policies between renewals; this regulation applies only for auto/car insurance policy. Other vehicles such as RV, boat, and motorcycles may not have this option. Changes in policy for examples coverage omission or vehicle removal from the list can offset the premium surcharge from bad DMV records. In worst scenario where policyholders have records of involvement in accidents that cause severe injuries or deaths, the rate can go very high beyond affordability. To compensate for expensive premium, policyholders can choose to purchase only state’s minimum coverage requirements.

Odd Surcharge

There are times when auto insurance companies add small amount of money to the bill. It is normal for semi-annual policy with which insurer adds renewal fee. Late payment is also punishable by small fines (from 5 to 15 dollars). Late fee is one time fine, which means it will disappear as policyholder pays on time the next month. Anytime there is odd surcharge without information, it is good idea to ask helps from insurance agents. The additional fee is possibly a mistake to waive.

Auto insurance policy is not a one-time purchase effective for lifetime; all are subject to changes and renewals. The idea is to give the chance for good drivers to get lower premium and punish bad driver with premium surcharge. Cancellation is also common because the policyholders have DUI or felony convictions.

I Do Not Really Like The Quote Of My Auto Insurance Claim Adjuster, What To Do?

If you have an accident and need to make a claim for your auto insurance, then consulting with your auto insurance claim adjuster would be a very important process. Actually, the duty of an auto insurance claim adjuster is to evaluate the validity and value of your claim as well as the payment that will be made in the future. In most of the cases, they will make a detailed assessment on your auto repair. They will check the automotive repair shop list which they always use for this kind of work and they will then ask them for a quote of the auto repair cost. At last, they will offer you the quote.

In fact, there are quite many factors which will affect the amount that they pay you. One of them is the deductibles which you may have on your auto insurance. If you try to take out your auto insurance, one of the ways that many people would like to keep their cost low is by allowing more deductibles so that the insurance company will only pay you the claim that exceeds a set amount. It means the higher the amount you are willing to accept, the cheaper your auto insurance will be. Hence, this can limit the the payout amount of the companies and you can also get the cheaper auto insurance too.

Apart from that, it is very important to know that you may not get the best offer when you try to make a claim from your auto insurance claim adjuster at the first time. If you think the offer they give you is much lower than you expect, you can also get the quotes from other auto repair shops for a comparison purpose as most of the auto companies are likely to pay you less than they need to.

Therefore, when you are not satisfied with their quotes and plan to ask for more, remember to have enough information such that you can show them all of the relevant information that you have and why they should pay you more. In most of the situation, it will end up as a compromise between the both of you. Hence, in case you receive a report from your auto insurance claim adjuster, unless you are really happy with it, or you can always get your own quotes as it can save you lots of money.

Even If You Want The Minimum Amount Of Auto Insurance, Liability Auto Insurance May Not Be Enough

If you want to have the absolute minimum auto insurance you can, then in most states you will be required to hold liability auto insurance. This type of auto insurance doesn’t really help you at all if you cause an accident, but it’s great for the other driver involved. This type of insurance is generally the cheapest sort you can get.

Basically, liability auto insurance doesn’t cover your own vehicle at all if you cause an accident. If your vehicle is damaged or destroyed, you won’t receive any assistance from your insurance company to repair or replace your car. However if you damage someone else’s vehicle, they will still be covered. Their medical expenses will also be covered up to the limit of coverage you have.

Holding liability auto insurance is definitely risky. If you wreck your car in an accident, then you’re either going to have do with a vehicle or else you will need to find the money to buy another one. If, however, your car is old and not worth much, that may not bother you too much. Certainly if you could find the money to buy another car, it may be worth just holding liability auto insurance so that your insurance premiums are lower. If you’re leasing or paying for your vehicle through a finance company, you will probably find that liability auto insurance isn’t sufficient. Most of the time they will require you to have a higher level of coverage, such as comprehensive insurance and collision coverage.

The good thing about this insurance is that you’re protected no matter what sort of car you run into. So your $2,000 car might not matter too much, but that $200,000 sports car you run into could make a serious dent in your financial situation without liability auto insurance. Even so, it’s important to make sure your medical expenses are covered even if you’re at fault. If you already have personal health insurance you may be covered, so it doesn’t matter if medical expenses aren’t covered under your auto insurance.

Remember, too, that if an uninsured driver hits your car, you won’t have any insurance coverage to pay for the repairs. It’s easy to think that because you’ve driven for 10 years with no accidents that your run of good fortune will continue, but the whole point of insurance is to think about the worst-case scenario. If you’ve done that, and liability auto insurance is still the best choice, then shop around online for the best price.